Oceans Edge Key West

Overall it is a great hotel. We spent a lovely time there. It is very nice, clean, and comfortable. The staff is helpful. Transfer to the Key West downtown is included. It takes 15 min to get there. It is very convenient. Kayaks rental is included, we enjoyed that. Background music selection is great!

The staff was very attentive and helpful. Beautiful marina and 6 seaside pools. Also, free kayak tours as well as free daily use of kayaks and paddle boards.

Restaurant was nice but pricey. Did not realize, may have not noticed, there is a $50/day 'resort fee' to cover towels, pool, bikes, etc. Even if you don't use, you will pay. Shuttle bus to/from main area was great, but check with front desk EXACTLY where it drops off & pick up. Instructions gave a specific address (main entrance to restaurant), but the bus actually goes to the side entrance. We watched it drive away while we were standing where the instructions said to be. All things considered, we would definitely stay again, now that we know what to expect.

The pools were close and convenient.

Loved the pools and the staff. Started off with Kerlin(front desk), who was not only exceptionally nice and courteous, but displayed a level of professionalism I have not seen in years and she couldn’t been a day over 18. She’s a natural! So, definitely have a keeper to invest in there. Then, there was Sam(bell hop), who to say went above and beyond to make our stay as easy as possible would be a gross understatement. Another fine example of excellent customer service. These two made our stay feel as though we were staying with family. We wanted for nothing while in there care. Once settled in, we proceeded to the pool/bar area where we meet Kate and Monika. Two more employees who took excellent service to a level unseen since my days at the Broadmoor in Colorado Springs. The two ladies were absolutely phenomenal. We never waited for our food, nor a drink the entire time we were there. Again, these 4 individuals are the reason our stay was absolutely phenomenal!